Cooling off rights

If goods are faulty and you act quickly enough you will usually have the right to reject them and get a refund. However, you are not always entitled to a refund just because you change your mind. Having said that there are a few situations where you do have cooling off rights.

Check the Seller’s returns policy

Some retailers have a no quibble returns policy if the goods are returned within a certain time limit. So, if you do change your mind it’s worth checking the seller’s terms and conditions to see what their policy is.

The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008

These regulations apply to contracts between businesses and consumers which are made in the consumer’s home, or place of work or somewhere else away from the trader’s business premises. The rules apply if the contract is made whilst the trader is in your home, or place of work. So, it wouldn’t apply if the trader later sends you a written quotation which you later accept on the telephone or in writing.

Usually there is a 7 day cooling off period however some contracts are excluded so the rules need to be checked carefully.

The Consumer Protection (Distance Selling) Regulations 2000

The Distance Selling Regulations apply to contracts made by consumers by mail order, online or over the phone. There is a 7 day cooling off period although once again some contracts are excluded so the rules need to be checked carefully.

Consumer Credit Act agreements

Consumers usually get a 14 day cooling off period when signing a credit agreement.

Hastings & Co Solicitors are a niche solicitor’s practice in Chelmsford specialising in dispute resolution.

T. 01245 835 305.

Disclaimer: this blog is only intended to give a brief overview of the law and is not intended as a substitute for independent legal advice.


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